Frequently Asked Questions
Find answers to common questions about our premium outerwear and leather goods.
How do I care for my Rudsak leather garment?
We recommend professional leather cleaning only. Avoid rain exposure and store in a cool, dry place using a wide garment hanger.
Are your down jackets waterproof?
Our down jackets are designed with water-resistant and windproof fabrics to provide maximum protection against harsh winter elements.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Do you offer repairs for hardware or zippers?
Rudsak offers a limited warranty on manufacturing defects. Please contact our customer service team with photos of the issue for assessment.
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page to ensure the perfect fit for your body type.
Can I change or cancel my order after it's placed?
To ensure fast delivery, orders are processed immediately. Changes or cancellations may not be possible once the order is in fulfillment.